Shipping Policy

Last updated: 20 November 2025

This Shipping Policy explains how we handle processing, delivery, and related questions for orders placed on our website.

1. Processing Times

Standard products (no photos):
- Orders are usually made and dispatched within 3-5 working days after payment is received.

Photo/printed products:
- Orders that include printed photos may take a little longer to prepare.
- Please allow up to 5 working days from the date you provide photos for design, printing, and dispatch.

We will contact you if there is any unexpected delay with your order.

Working days are Monday–Friday, excluding bank holidays in England.

2. Delivery Options & Timeframes

We currently ship within the UK only.

Standard Delivery
- Estimated delivery time Standard Delivery: 2–3 working days after dispatch
- Typical services: Royal Mail Tracked 48 / ParcelForce 24 / Evri Standard or a similar courier
- Cost: Depends on the size and weight of your order

Express / Rush Delivery
- Available on many products for an additional fee.
- If you need your order by a specific date, please contact us before ordering so we can confirm if we can meet your deadline.

Delivery times are estimates and may be affected by courier delays, weather, or busy seasonal periods. We are not responsible for delays once the parcel is with the courier, but we will always do our best to help if something goes wrong.

3. Shipping Costs

Shipping costs are calculated at checkout based on:
- Product size and weight
- Number of items in your order
- Delivery service selected (standard or express)

You will see the final shipping cost before you complete your purchase.

4. Packaging

We take great care to ensure your items arrive safely:

• Large items (e.g. 4ft letters/numbers): Wrapped in extra cardboard for added protection.
  
  

• Smaller items: Packed securely in cardboard boxes.

All packaging is designed to protect your order while remaining as eco-friendly as possible.

5. Delivery Address & Missed Deliveries

Please check that your delivery address and postcode are correct at checkout. We cannot be held responsible for parcels delivered to an incorrect address provided by the customer.

If a delivery attempt is missed:
- The courier may leave a card, send an email/text, or attempt redelivery.
- It is the customer’s responsibility to rearrange delivery or collect the parcel from the depot if required.

If a parcel is returned to us due to non-collection or an incorrect address, we can resend it once any additional postage costs have been paid.

6. Damaged or Lost Parcels

Damaged on arrival
If your order arrives damaged, please contact us within 48 hours of delivery with:
- Your order number
- Photos of the packaging and the damaged item(s)

We will work with you to resolve the issue as quickly as possible, which may include a replacement or refund, depending on the situation.

Lost parcels
If your order has not arrived within 7 working days of dispatch (UK), please contact us so we can investigate with the courier.
- Once the courier confirms the parcel is lost, we will offer a replacement or refund.

7. International Shipping

We do not offer international shipping.
We only deliver to addresses within the United Kingdom.

8. Customs, Duties & Taxes

All orders are shipped from the UK. For UK customers, there are no additional customs charges.

9. Order Changes & Cancellations

If you need to change your delivery address or cancel your order, please contact us as soon as possible.

• Once production has started (especially for photo/printed items), changes or cancellations may not be possible.
  
  

• If your order has already been dispatched, we are unable to change the address or cancel the shipment.

10. Contact Us

If you have any questions about shipping, delivery times, or rush orders, please contact us and include your order number so we can help quickly.